Prior to the pandemic, the Office of Online Learning and Educational Technology at Long Beach City College was in the process of assisting faculty to prepare courses to participate in the Online Education Initiative course exchange by bringing them into alignment with the standards denoted in the CVC-OEI Course Design Rubric. However, the pandemic compelled the department to reflect on the online program as a whole and necessitated a change in how courses were designed, faculty were trained, and how online instruction was evaluated. The pandemic highlighted the deficiencies and gaps in all aspects of the online education program and prompted the staff to ask key questions such as:
• How can the training program be revised to accommodate faculty schedules as well as the need to adhere to social distancing constraints?
• Which training formats work best to help faculty empathize with online students and better understand their situations?
• How can we revise antiquated evaluation tools used by the institution to assess online instruction more effectively?
Reflection upon these questions revealed the need for a complete revision of resources in order to meet the plethora of challenges the college was faced with. The result was a successful collaboration between the Academic Senate, the administration, the faculty union, students, and classified support staff. The all-inclusive effort gave rise to the development of an effective yet flexible organized system of standards-based training with its foundations rooted in the CVC-OEI Course Design Rubric. This presentation will discuss the process Long Beach City College used to marshal it’s resources in order to meet student and faculty needs. It will also describe a template that can be utilized by other community colleges to assess the design and effectiveness of online courses as well as enhance the curriculum used to train online instructors.