How to reduce achievement gaps in online and hybrid classes by better understanding the student user experience. In this session, we will discuss how course design and equitable teaching practices must be supported by a strong understanding of the student user experience. We will illustrate how technology design, and strong user support are essential for equity and inclusion. Come prepared to participate in user simulations, and to build a new set of strategies to promote equity within your classes, and to help your colleagues and institution do the same. To participate, you will need a laptop, tablet, or smartphone.